Purchasing and Return Policy

Purchasing Policy

An authorization may be placed on your card when your order is sent, the card will not be charged until you approve the artwork proof created by the Sherpa Team. Your card will be chaged after approval regardless of the shipping date.

Return & Refund Policy

If your order doesn’t ship on time, we will pick up expedited freight. Should you receive your order and it not be of the quality expected or it fails to match your approved proof, we will reprint it or refund the amount of your order. We'll even pay for the shupping to get the problem product returned.

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Need Help?

Contact us anytime for help with a specific promotional product or upcoming project. We’re here to help! You can use our contact form, or call us. Our lines are open from 8am - 5pm EST

844.277.5950
Customer Care

Promo Sherpas

1426 Williams ST. Suite 13 Chattanooga Tennessee 37408 United States of America

844-277-5950

Fax423-352-7276

Available Hours